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Pre-order at least 2 days ahead · Pick-up only

Order changes, cancellations and refunds

Every order is baked just for you, so we start preparing your dough before your pick-up day. Here is how changes work.

Changing your order or pick-up date

Message us on WhatsApp at least 2 days before your pick-up date and we will do our best to change it.

Cancelling

  • 2 or more days before pick-up: full refund.
  • Less than 2 days before pick-up: we have usually started your dough, so we cannot refund, but we can try to move your order to another date.
  • Not collected: orders not collected on the agreed day cannot be refunded.

If something is not right

If there is a problem with your bread, please WhatsApp us a photo within 24 hours of pick-up and we will make it right with a replacement or a refund.

How refunds are paid

Refunds go back to your original payment method, normally within 7 working days.